FAQ

Q

Can you recommend vendors that have worked at The Phoenix? 

A

We would be happy to recommend vendors that have worked at The Phoenix and we have a list of Preferred Vendors that we have worked with over the years and know our building well. However, we highly recommend that you interview other vendors that you will be considering hiring for your special day to ensure you choose the one that best fits your needs. We do not have limitations on which vendors you choose but any vendor who has not worked with us will be required to sign a waiver of liability, provide proof of insurance and work directly with our team onsite to coordinate drop-offs and pick-ups.. We do require you to provide contact information for your vendors to us at least 30 days in advance of your event.

Q

Do I need to place my own party favors and place cards on the tables?

A

No, the staff at The Phoenix would be happy to help place your party favors, place cards, menu cards and other similar items at no charge to you at no charge.  However, there will be a nominal fee associated with any table decor requirements you need from us that go outside the traditional centerpieces and place settings.  Your Sales & Event Coordinator will be happy to help answer these questions for you in more detail during your planning and detail meeting. We will be happy to schedule an appointment with you to store any of these items at least three (3) days prior to your event.  Any items not packed up and removed from the premises after 72 hours will be considered abandoned and discarded. In some instances a processing or removal fee may be charged to you if any times left behind after your event require us to hire a professional company or incur additional costs to remove, ship or pack.

Q

Do I need to provide centerpieces? 

A

The Phoenix provides the rental of 10 or 12 inch round or square Mirrors @$2.00 each. Glass Votive cup with candle at $1.00 per votive (we recommend 3-5 votives per table if used).  This includes set-up.

Q

Do I need to rent china?

A

The Phoenix provides china and glassware for dinner service and bars at no additional charge for on-site events.

Q

Do you have guest rooms?

A

No. The Phoenix is not a hotel, however we are centrally located in the heart of downtown Cincinnati and we are within walking distance of all of the major hotels. We highly recommend The Cincinnatian Hotel. It is located 2 blocks south of The Phoenix and has first class accommodations. For more information on The Cincinnatian go to www.cincinnatianhotel.com.

Q

Do you have limitations or suggestions on vendors? 

A

We would be happy to recommend vendors that have worked at The Phoenix and we have a list of Preferred Vendors that we have worked with over the years and know our building well. However, we highly recommend that you interview other vendors that you will be considering hiring for your special day to ensure you choose the one that best fits your needs. We do not have limitations on which vendors you choose but any vendor who has not worked with us will be required to sign a waiver of liability, provide proof of insurance and work directly with our team onsite to coordinate drop-offs and pick-ups.. We do require you to provide contact information for your vendors to us at least 30 days in advance of your event.

Q

Does The Phoenix provide Handicap accessibility? 

A

Yes. Our building is located on the corner of 9th and Race Street, and our 9th street entrance has an elevator. 

Q

Does the Phoenix provide linens? 

A

Yes we do. White linens and white napkins are provided for each function at no charge. and part of our basic packages.

Q

How do I request to hold space? 

A

Space is first-come, first served!

If you are interested in holding space, please contact one of our Sales & Event Coordinators. You will only be allowed to hold the space at no charge for one (1) week if you are a repeat customer or after you conclude an onsite tour with us.  

if we do not hear from you at the conclusion of one (1) week, the space will be released. We will only contact you if someone else becomes interested in the space during your hold period and then you will have 24 hours to respond or we will sell the space.

If your are interested in holding space for your event longer than one (1) week  then a non-refundalble security deposit of $500 will be required on a personal credit card.  This deposit can be applied towards your first payment due after signing your contract with us.

Q

How do I schedule a tour to view the ballrooms? 

A

Please call or email us to schedule a tour with one of our Sales & Event Coordinators. Remember there could be an event taking place in one of the ballrooms, so it is important to schedule a tour so we can help plan for the building to be show ready for your visit.

Q

How far in advance do I need to finalize my details?

A

An Event Coordinator will contact you approximately three months prior to your event to schedule your conference call or detail appointment. If you would like to meet earlier than three months prior to your event, please contact us.

Q

How many guests does each room hold? 

A
The Grand Ballroom (3rd Floor)

The Grand Ballroom is simply that…Grand. This room occupies our entire 3rd floor and is breathtaking. The 32ft. high ceilings, stained glass and "Romeo and Juliet" style balconies are just a few things that will entice you to host your special day at The Phoenix. 

Room Specifications

  • Size: 4752 Square Feet
  • Persons/Meeting: 270
  • Persons/Reception: 550
  • Persons/Banquet: 400

Notes:

The Grand Ballroom with a 24 x 36 dance floor will accommodate up to 312 guests. 

The Grand Ballroom with a 24 x 27 dance floor will accommodate up to 360 guests. 

The Grand Ballroom will accommodate up to 450 guests “reception style” without formal seating. 

The Archway (2nd Floor)

The Archway Ballroom, with its magnificent wall of Tiffany stained glass windows, is especially popular for wedding ceremonies, mid-sized dinners and a variety of other social events. 

Room Specifications

  • Size: 3150 Square Feet
  • Persons/Meeting: 250
  • Persons/Reception: 250
  • Persons/Banquet: 225

The Archway Ballroom with a 15 x 21 dance floor will accommodate up to 190 guests.

The Archway Ballroom with a 21 x 21 dance floor will accommodate up to 170 guests. 

The Archway Ballroom will accommodate up to 250 guests “reception style” without formal seating.

The Cincinnati Room (2nd Floor)

The Cincinnati Room, adjacent to the Archway Ballroom, can be used for reception and cocktail space prior to your special dinner or event.  This room has many functions and can also be used in addition to your primary event space.  Use it as a breakout room for your wedding party, for a private dinner party or for a business reception.  You might even consider using it as a VIP room for your guests to relax and take a break from the main fun.

Room Specifications

  • Size: 1149 Square Feet
  • Persons/Meeting: 90
  • Persons/Reception: 150
  • Persons/Banquet: 110 

The Maisonette Room® (2nd Floor)

The Maisonette Room is a registered trademark of the Phoenix Restaurant Group and is one of our smaller rooms that provides an intimate, quaint feeling for your special event. This room is available complimentary with some packges offered at The Phoenix. This room is typically used for private closed door  meetings, board of director diners, VIP reception room, private cocktail party or as a quiet sanctuary for the bride and groom to have some alone time while entertaining all their guests.  This room can be decorated to your liking and budget.  We offer a simple, casual and comfortable furniture layout at no additional charge when included in a package.

Room Specifications

  • Size: 684 Square Feet
  • Persons/Meeting: 38
  • Persons/Reception: 60
  • Persons/Banquet: 40

The Tearoom (1st Floor)

The Tea Room is charming with its Victorian ambiance. The crystal chandeliers and soft colors make this room ideal for a rehearsal dinner, bridal shower or engagement party.  It can even serve as a business and continuing education seminar room.


Room Specifications 
  • Size: 969 Square Feet
  • Persons/Meeting: 54
  • Persons/Reception: 100
  • Persons/Banquet: 70

The Presidents Room (1st Floor)

The Presidents Dining Room & Bar with its stately, elegant atmosphere is located on the first floor. The hand-carved library breakfront and bar were built entirely on-site in 1905.  This beautiful and well appointed room includes a fireplace and gives you and your guests plenty of space to mingle.

Room Specifications

  • Size: 1200 Square Feet 
  • Persons/Meeting: 100
  • Persons/Reception: 150
  • Persons/Banquet: 80

The Chef's Room (1st Floor)

The Chef's Dining Room provides a traditional feel with a fireplace and warm décor. The room is unique, giving guests the opportunity to view our experienced chef's preparing your cuisine.

Room Specifications

  • Size: 750 Square Feet
  • Persons/Meeting: 38
  • Persons/Reception: 70
  • Persons/Banquet: 50

Private Conference Room (Mezzanine Level)

This conference room is a perfect setting for a quick side meeting during a seminar, as an interview room or even consider using it for a private business meeting.  Our conference room packages are all customized by event and price.  Typical conference packages include audio/visual, televisions, beverage & snack service, printing and copying services, fax, complimentary, secure and fast wifi plus many more options are available upon request.  Our conference room(s) have comfortable executive leather seating for up to eight (8) people.

Q

If I booked a ballroom, how many hours do I have the room? 

A

The room is available to you 2 hours prior to your guest arrival time on the day of your event. Bars must close no later than 1:00am.  Special accommodations can be made for you to have access to your event room up to 1 day in advance but may require additional charges to your bill.  Please ask your Sales & event Coordinator about what options may be available to you.

Q

Is there parking nearby? 

A

We are located directly next door to The Garfield Garage. This Garage is managed by the City of Cincinnati.  We are happy to coordinate Valet Parking for your event at an additional charge or you can consider offering hosted parking for your guests at the Garfield Garage.  Ample street parking and pay parking lots are located within safe and short walking distance to The Phoenix.

Q

May I offer a “choice of entrée” to my guests? 

A

We recommend that you choose one (1) menu for all of your guests.

If it is important for you to offer a “Choice of Entrée”, you will need to give us a final count of each guest entrée 72 hours prior to your event and each entrée selection must be clearly indicated on each person’s place card. Please work with your Sales & Event Coordinator before making notations to your place cards so that we may help you identify the proper entree symbol to use. Including a "Choice of Entree" at your event will also add $7.50 per person to your menu cost.

* Please note that we offer a Child’s Meal and Vegetarian Meal option. We simply ask that you indicate which guest will have a special meal when your final count is due 72 hours prior to your event.

Q

What are your office hours? 

A

The Phoenix Sales Office is open Tuesday through Saturday from 9:00am-5:00pm and by appointment only.

Q

What does parking cost? 

A

We are located directly next door to The Garfield Garage. This Garage is managed by the City of Cincinnati.  We are happy to coordinate Valet Parking for your event at an additional charge or you can consider offering hosted parking for your guests at the Garfield Garage.  Ample street parking and pay parking lots are located within safe and short walking distance to The Phoenix. 

Hosted parking for your event is also available through Prestige Valet.

In the public garage, most Saturdays, and evenings after 5:00pm have a flat rate of $2.00 per vehicle. The garage will require a $5.00 flat rate for Special Events or Downtown Festivals. You may choose to host this charge for your guests by contacting the garage directly at (513)352-1902. Saturday evenings the Garage closes at 1:00am. Your guests may still exit the garage after 1:00am, but the cost will be $5.00 per vehicle. (Some Holidays the Garage is closed). Street parking and open-air lots are nearby.

All parking prices are subject to change without notice.

Q

What if I want to rent chair covers? 

A

If you wish to order chair covers, please make arrangements to have the covers placed on the chairs by the rental company or the Phoenix can place them for $1.00 on per chair and $1.00 off per chair. The Phoenix can make recommendations of companies to contact for chair cover rental.

Q

What if I want to rent linens? 

A

If you wish to order linens for guest seating, a 120 inch round is required for 5ft round tables and a 132 inch round is required for the oval tables. We can make recommendations of companies to contact for linen rental. The Phoenix will place your rented linens and napkins at no additional charge.

Q

What is a Food & Beverage Minimum? 

A

The Food and Beverage Minimum is the minimum which must be spent in Food and Beverage only, before Gratuity and Tax.

Q

What is a vendor meal? 

A

You may offer a Chicken Salad Sandwich with Chips and Soft Drink at $10.50++ each or a regular entrée that you are offering at our typical retail price.

Q

What is included in the Bar? 

A

Professionally trained bartender (s), Domestic and Imported Beers, House wines, Assorted Soft Drinks, Bottled Waters and Juices are included in the bar. Depending on which bar package you have chosen, you will have either Call or Premium Brand Liquors.  Specialty requests will require additional charges and you should work with your Sales & Event Specialist on these items.

Q

What is required to book a date at The Phoenix? 

A

You will first need to request a contract. The contract will state your food and beverage minimum. It will also state your first deposit. You will have two weeks to send in the signed contract with first deposit.

Q

What is the child’s meal? 

A

The First Course is a Fresh Fruit Cup. The Entrée is either Chicken Strips with French Fries or a Child’s Size Cheese Pizza. Each Child with a Childs Meal will get an Ice Cream Sundae as Dessert with unlimited soft drinks. The cost is $15.50 plus Tax and Gratuity per child.

Q

What is the next step after booking the Ballroom? 

A

Once you have contracted a Ballroom at The Phoenix one of our Sales & Event Coordinators will contact you to schedule a conference call or meeting to finalize details for your event.

Q

What is The Phoenix? 

A

The Phoenix is a full-service Event Venue, Restaurant, Caterer & Private Dining facility located in downtown Cincinnati.  The 115+ year old historic building houses six (6) private rooms for special events and has a four-star restaurant located on the first floor.

Some of the things we commonly host include: wedding receptions, rehearsal dinners, holiday parties, bar and bat mitzvahs, board of directors meetings, fundraisers and charitable benefits, company meetings and seminars, team building outings, offsite catering, company picnics and special events. 

Q

What is the vegetarian entrée? 

A

Please ask your Sales & Event Coordinator.  Our chefs use only the freshest ingredients and local when possible.  Vegetarian meals change frequently. Please let your Event Coordinator know if you need a Vegan Selection.

Q

What is your policy for holding space? 

A

Space is first-come, first served!

If you are interested in holding space, please contact one of our Sales & Event Coordinators. You will only be allowed to hold the space at no charge for one (1) week if you are a repeat customer or after you conclude an onsite tour with us.  

if we do not hear from you at the conclusion of one (1) week, the space will be released. We will only contact you if someone else becomes interested in the space during your hold period and then you will have 24 hours to respond or we will sell the space.

If your are interested in holding space for your event longer than one (1) week  then a non-refundalble security deposit of $500 will be required on a personal credit card.  This deposit can be applied towards your first payment due after signing your contract with us.

Q

What size are the Tables? 

A

Tables used in the Archway Ballroom are 5ft diameter round tables, and can accommodate 8-10 guests comfortably. 
Tables used in the Grand Ballroom are 5 1/2 ft. x 6 ft. oval tables, and can accommodate 10-12 people comfortably.

Q

Where do my guests park? 

A

We are located directly next door to The Garfield Garage. This Garage is managed by the City of Cincinnati.  We are happy to coordinate Valet Parking for your event at an additional charge or you can consider offering hosted parking for your guests at the Garfield Garage.  Ample street parking and pay parking lots are located within safe and short walking distance to The Phoenix. 

Q

Who should get a vendor meal? 

A

We suggest that you should offer an entrée to the vendors that have been working with you all day. You may choose to feed your Photographer (and Assistant), DJ and/or Band or Videographer.

Q

Who will be on-site to assist me during my event? 

A

An Sales & Event Coordinator will work with you in detailing your event and may be available to be on-site to assist you. A Banquet Captain is assigned to each event to coordinate and supervise the entire event all evening.  We will also staff your event appropriately to ensure all your guest are satisfied and food service flows smoothly.  A manager on duty (MOD) is also present during every function and will be working closely with al the staff to make sure you have a quality and memorable event.